the talent management and leadership solutions firm that
provides a better human experience...for a better business outcome

Professional Development

People are not all born with the same potential or level of professionalism the same way that we are not all equipped to be ground breaking scientist or championship athelets.  Some of the characteristics we are born with may make it easier for us to accomplish those things, but all of us will benefit from, and some may require formalized programs for developing professional competencies.   The process for Professional Skills Development includes formalized Leadership Development Skills, Employee Relations Skills, Human Resources Management Consulting, and Organizational Effectiveness.  

Our role is to first, help organizations develop their skills and get better results.  This process blends Professional Skills and Strategy by including both organizational (people) aspects, and operational (task) to achieve better outcomes.

goLeadership Skills Curriculum

goPeople Management

goCommunication Skills Development

goTeam Building Skills Development

goPersonal Effectiveness

Leadership Skills Curriculum:

Leadership raises leaders’ awareness of the differences among people and situations. It teaches leaders how to enhance the effectiveness of their interactions by adapting their approach to people based on what they want to discuss and how they think people will respond. By better meeting the needs of each individual, leaders create higher levels of engagement and organizational results. 

We will help leaders to:

  1. Adapt the leadership approach they take in each situation to effectively achieve results through people.
  2. Maximize the effectiveness of their interactions by flexing interaction skills and other actions.
  3. Engage people by considering their personal tendencies and leveraging the opportunities they present.
  4. Identify the key factors that have the greatest impact on the success of their interactions.

Modules:

  1. Transformational Leadership
  2. Situational Leadership
  3. Developing Emotional Intelligence
  4. Leading High Performing Teams
  5. Team Effectiveness Skills
  6. Continuous Improvement Skills
  7. Performance Management
  8. Customer Service Skills
  9. Effective Interaction Skills
  10. Fundamentals for Success
  11. Personal Effectiveness Skills
  12. Managing for Productivity
  13. Leading for Performance

Who should attend:    

  1. Target Audience: Informal and formal leaders at all levels.
  2. Course Length: 3 hours, 30 minutes (does not include breaks or optional activities)
  3. Facilitator Certification: Certified facilitator required.
  4. Prerequisites: Essentials of Leadership.
  5. Group Size: 8 to 16 people.
  6. Pre-work: Optional. (5-10 minutes)
  7. Available Learning Formats: Classroom

go to topPeople Management

People management requires a certain amount of what is now called ‘emotional intelligence’, but commonly referred to as people skills.  This is simply the ability to relate to, understand, and interact effectively with others on a daily basis.            

  1. Unfortunately, the importance and development of these skills often are overlooked as leaders climb the organizational ladder.
  1. This lack of social intelligence in an organization’s upper-leadership levels not only contributes to senior leadership failure but also escalates employee turnover, erodes commitment to the goals, and hinders organizational performance.
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

People Management Curriculum:

Leaders with highly developed people skills consistently display the communication and interpersonal skills that are critical for influencing internal and external business partners and for gaining commitment to challenging goals.

We will help participants to:

  1. Leverage a proven model of effective interpersonal skills.
  2. Analyze real-time job situations and challenges.
  3. Practice and enhance effective interpersonal skills in one-on-one and group opportunities.
  4. Gain immediate feedback and coaching from both peers and facilitators.
  5. Throughout the learning session, participants will acquire insight on how their interactions impact others and how they can enhance their skills to get the desired results.
  6. After the session, facilitators can provide personal follow-up, advice, and confidential guidance around future interaction challenges.

Modules:

  1. Delegation Skills
  2. Facilitation Skills
  3. Conflict Resolution
  4. Coaching for Success
  5. Influence Styles Inventory
  6. Dealing With Difficult People
  7. Competency Based Interviewing Skills
  8. Conducting Performance Appraisals
  9. Feedback Skills
  10. Managing Change
  11. Personal Development Planning
  12. Managing Project Teams
  13. Mentoring Skills
  14. Recruitment and Selection
  15. Performance Management
  16. Project Management Techniques

Who should attend:    

  1. Target Audience: Informal and formal leaders at all levels.
  2. Course Length: 3 hours, 30 minutes (does not include breaks or optional activities)
  3. Facilitator Certification: Certified facilitator required.
  4. Group Size: 8 to 16 people.
  5. Pre-work: Optional. (5-10 minutes)
  6. Available Learning Formats: Classroom

go to topCommunication Skills Development

When people in your organization are communicating effectively, they are informed and able to participate, contribute, and add value to their jobs and the organization.
Communicating and Listening is designed to equip employees with the skills they need to communicate clearly and listen carefully.

  1. This module is designed to equip employees with the skills they need to communicate clearly and listen carefully
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

Communication Skills Curriculum:

We will help participants to:

  1. Send and receive clear, accurate messages.
  2. Actively listen to and understand what others say.
  3. Manage internal and external distractions that can interfere with communication.
  4. Manage the nonverbal messages that they send and receive.
  5. Match the appropriate method of communication to their messages.

Modules:

  1. Effective Communication
  2. Business Letter Writing
  3. Presentation Skills
  4. Report Writing
  5. Telephone Techniques
  6. Effective Communication

Who should attend:

  1. Target Audience: All employees up to mid-level leaders.
  2. Course Length: 3 hours, or 2 hours, 4 minutes, Fast Track.
  3. Facilitator Certification: Certified facilitator required.
  4. Series: Suitable for all environments.
  5. Group Size: 8 to 16 people.
  6. Prework: No.
  7. Available Learning Formats: Classroom

go to topTeam Building Skills Development

For a team to achieve its goals, its members must do more than just carry their own weight. They must involve, support, and share information with their teammates. In addition, they must commit to the success of the entire team, not simply their own success.

  1. Working as a Team clearly teaches employees the personal, interpersonal, and organizational advantages of working together, whether in teams or work groups.
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

Team Building Curriculum:

We will help participants to:

  1. Apply the team success factors to improve the performance of the team they lead or on which they serve.
  2. Reduce the time it takes their team to overcome growing pains.
  3. Be aware of and address the challenges their teams face in the four stages of team development.

Modules:

  1. Understanding Each Others Motivational
  2. Preferences – MAPP Assessment
  3. Understanding Team Development
  4. Appreciating Differences
  5. Trust Based Relationships

 Who should attend:

  1. Target Audience: All employees up to mid-level leaders.
  2. Course Length: 3 hours, 25 minutes, or 2 hours, 10 minutes Fast Track.
  3. Facilitator Certification: Certified facilitator required.
  4. Series: Suitable for all environments.
  5. Group Size: 8 to 16 people.
  6. Prework: No.
  7. Available Learning Formats: Classroom

Interpersonal Skills Development
Having a positive interpersonal relationship among colleagues, subordinates, and superiors is essential to cultivating a successful work environment. Effective communication skills and interpersonal savvy convey the polished professional image that you need.

  1. Being able to use interpersonal know-how as a strategy to over-come obstacles in the workplace is critical to success.  You will develop your assertiveness and influencing skills to build better work relationships and move ahead.
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

Interpersonal Skills Curriculum:

We will help participants to:

  1. Successfully apply the principles of persuasion to any negotiation situation
  2. Factors that influence your level of assertiveness
  3. Develop awareness of your communication style

Modules:

  1. Assertiveness Skills
  2. Communicating a Professional Image
  3. Negative Environments and Handling  Complaints
  4. The basic Concepts of Negotiation  

Who should attend:

  1. Target Audience: All employees up to mid-level leaders.
  2. Course Length: 3 hours, or 2 hours, 4 minutes, Fast Track.
  3. Facilitator Certification: Certified facilitator required.
  4. Series: Suitable for all environments.
  5. Group Size: 8 to 16 people.
  6. Prework: No.
  7. Available Learning Formats: Classroom

go to topHuman Resources

Interviewing is the most important component of hiring process, yet management is often unprepared and lack the skills needed to effectively navigate these waters.

  1. Every company and interviewer has his or her own style and method for interviewing. However, all successful interviews must include questions that cover behavior, competency, and merit-based philosophies along with traditional questions to give you the best advantage possible.
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

Human Resources Curriculum:

We will help participants to:

  1. Learn the skills to prepare for and conduct an effective selection interview.
  2. Develop a strategy on how to prepare, conduct, and follow-up an interview.
  3. Understanding what is sexual harassment in the workplace.
  4. Discover the usefulness of various instruments used for assessment of individual’s motivation, work preferences, and learning styles.

Modules:

  1. Behavioral Interviewing
  2. Targeted Interviewing
  3. Sexual Harassment Prevention
  4. Various Profiles and Assessment Instruments 

Who should attend:

  1. Target Audience: All employees up to mid-level leaders.
  2. Course Length: 3 hours, or 2 hours, 4 minutes, Fast Track.
  3. Facilitator Certification: Certified facilitator required.
  4. Series: Suitable for all environments.
  5. Group Size: 8 to 16 people.
  6. Prework: No.
  7. Available Learning Formats: Classroom

go to topPersonal Effectiveness

Whether the problem is too much focus on work or too little, when your work life and your personal life feel out of balance, stress and its harmful effects are often the result.  In addition, you are unable to be your best in any arena.

  1. Each area of our lives demands that we contribute.  In order t do that we must be come great managers—of time and stress.
  1. We will provide options for customization of each component of the program to increase relevance and ownership.

Personal Effectiveness Curriculum:

We will help participants to:

  1. Create an organized support system that utilizes all available resources to achieve more.
  2. Value and Generating Differing Options.
  3. Uncovering what saves and wastes time to become more effective.
  4. Become Aware of Stressors and ways to overcome them. 

Modules:

  1. Creating a Work-Life Balance
  2. Creative Thinking
  3. Managing Your Time
  4. Managing Stress

Who should attend:

    1. Target Audience: All employees up to mid-level leaders.
    2. Course Length: 3 hours, or 2 hours, 4 minutes, Fast Track.
    3. Facilitator Certification: Certified facilitator required.
    4. Series: Suitable for all environments.
    5. Group Size: 8 to 16 people.
    6. Prework: No.
    7. Available Learning Formats: Classroom

go to topA better human experience...for a better business outcome

 

Developing skills

Professional Skills and Strategy
Our role is to first, help organizations develop their skills and get better results.